Terms of Service
Effective date: September 30, 2026
These Terms of Service ("Terms") govern your use of GoSteady devices (such as the GoSteady rollator accessory and walker cap) and the GoSteady app and website (the "Service"), provided by GoSteady LLC ("GoSteady," "we," "us"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
GoSteady is a general wellness and activity-monitoring product. It is not a medical device, is not intended to diagnose, treat, cure, or prevent any disease or condition, and does not provide medical advice. GoSteady estimates walking activity from motion sensors and those estimates are approximate and may be inaccurate or delayed. GoSteady does not detect falls, emergencies, or medical events and is not an emergency-response or medical-alert system. Where available, GoSteady's optional assistance feature notifies only the family members and caregivers you invite: it is not a monitored personal emergency response system (PERS), GoSteady does not contact 911, emergency services, or a monitoring center, and we do not guarantee that anyone will receive, answer, or act on an alert (see Section 5). Never rely on GoSteady for emergencies or urgent medical needs. In an emergency, call 911 (or your local emergency number). Always seek the advice of a qualified health provider for medical decisions; do not disregard professional advice because of anything provided by the Service.
1. The Service
The Service estimates a person's daily activity with a walker or rollator (such as active time, distance, and, for some devices, steps) and presents summaries and trends to authorized users. Where available, it also includes an optional assistance feature (Section 5). Features, accuracy, and availability may change over time.
2. Accounts & Eligibility
You must be at least 18 to create an account. You agree to provide accurate information, keep your credentials secure, and are responsible for activity under your account. You may invite other people (such as family members) to view a care recipient's activity only if you are authorized to share that information.
3. Consent of the Monitored Person
If you set up GoSteady to monitor another person's activity, you represent that you have that person's consent (or the legal authority to act on their behalf) to collect and view their activity data through the Service. If you turn on the assistance feature for another person, you also represent that they have agreed (or that you have the legal authority to agree for them) to share their location with their Care Circle as described in Section 5.
4. Communications & SMS
By providing your mobile number and opting in, you consent to receive one-time login codes and account/activity text messages. Message and data rates may apply; reply STOP to opt out, HELP for help. See our Privacy Policy for how we handle your mobile information.
If you join a Care Circle and turn on assistance alerts, you also consent to receive automated or prerecorded voice calls and text messages from GoSteady, at the number you provided, about assistance requests from the person you support. You can turn assistance alerts off in the app at any time. Replying STOP stops text messages, including assistance texts.
5. Assistance Alerts & Location
Some GoSteady devices include an assistance button. The assistance feature is optional and works only after it has been set up for a household, including consent to share location and at least one Care Circle member who has agreed to receive assistance alerts. When the button is pressed, the device counts down (currently 20 seconds), during which the request can be cancelled by holding the button down, and then sends an assistance request. GoSteady then attempts to reach each Care Circle member who has turned on assistance alerts by automated voice call and text message.
The device uses satellite positioning (GPS) only when the assistance button is pressed or a test is run — never to track the user at other times. Alerts include the most recent location available, with its approximate accuracy and when it was captured. A location may be unavailable, approximate, delayed, or out of date, and may arrive in a follow-up text.
The assistance feature depends on the device having power, cellular coverage, and a GPS signal; on our service providers and wireless carriers; and on Care Circle members' phones — any of which can fail or be delayed. GoSteady does not monitor assistance requests, does not contact 911, emergency services, or a monitoring center, and does not guarantee that any alert will be delivered, answered, or acted on. Care Circle members decide how to respond, including whether to call 911.
6. The Device
Use your GoSteady device as intended on a compatible walker or rollator. Do not open, modify, or misuse the device. Battery life and connectivity vary; the Service may be unavailable if the device is out of power, out of cellular range, or not functioning.
60-day returns & reservation refunds
Try your GoSteady device for 60 days after delivery. If you decide to return it, contact support@gosteady.co within that period to arrange a return for a full refund of the device purchase price you paid, including any reservation deposit applied to that price. No questions asked. The 60-day period starts on delivery, not on the date you place your reservation.
Before shipment, your reservation deposit is fully refundable. Contact support@gosteady.co to request a refund. The Family Plan includes the first two months of service free after activation, then costs $20 per month. You can cancel monthly service anytime.
7. Acceptable Use
You agree not to misuse the Service, including: violating law; infringing others' rights; attempting to access accounts or data that are not yours; reverse-engineering or disrupting the Service; or using it to harass or harm others.
8. Intellectual Property
The Service, including software, devices, and content, is owned by GoSteady or its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended personal purpose, subject to these Terms.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ACTIVITY ESTIMATES OR LOCATIONS ARE ACCURATE OR COMPLETE, THAT ASSISTANCE ALERTS WILL BE DELIVERED OR ANSWERED, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOSTEADY AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM RELIANCE ON ACTIVITY OR LOCATION DATA OR FROM ANY FAILURE OR DELAY OF THE SERVICE, INCLUDING ANY FAILURE OR DELAY IN SENDING OR DELIVERING AN ASSISTANCE ALERT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR USD $100.
11. Indemnification
You agree to indemnify and hold GoSteady harmless from claims arising out of your misuse of the Service or your breach of these Terms or applicable law.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or its users.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Denver, Colorado, unless otherwise required by applicable law.
14. Changes
We may update these Terms; we will post the updated version here and revise the effective date. Continued use after changes means you accept them.
15. Contact
GoSteady LLC
3049 Lawrence Street, Denver, CO 80205
contact@gosteady.co